If you care about fraud, this is the card for you

Generally speaking, the Platinum card is only useful if you travel a great deal or require the conceirge service. However, where they really excel is in their ability to stop fraud in it's tracks. Twice - once for me, once for my husband - we have had fraudulent charges made on our cards and both times Amex called immediately and alerted us. With no hassle, they eliminated the charges - no paperwork to fill out, no need to justify the other charges made - and overnighted us new cards. Remarkably, I had a receipt stolen from a cash register in a store at the World Trade Center in Manhattan; the thief went to Brooklyn and made three purchases at Rite Aid. Amex immediately knew that the purchases weren't mine. Ditto with international travel. I have never had my card declined overseas but a fraudulent overseas charge was flagged immediately. You may not need help having 1200 thread count sheets delivered to the Amazon by tomorrow morning, but you should want this kind of help when protecting our credit record.

Most Attractive Feature: Fraud protection
Least Attractive Feature: None

Excellent card with excellent benefits

For a fee of $395, one gets an abundance of services. Concierge, great customer service, dining/travel benefits etc...
It's well worth getting this card if one takes advantage of the plethora of services available. This is a "charge" card, so having financial responsibility is paramount, seeing as how the bill will have to be paid in full at the end of the month (extended payment options are available, however, the APR is quite high).

Most Attractive Feature: Fast card replacement service...an abundance of perks
Least Attractive Feature: Modification of card terms...no more 2x everyday points or best value guarantee

Global travel made simple

I was upgraded from Gold to Platinum just 3 months ago, and noticed the difference in service immediately. My wife & I just returned from vacationing in Dublin, Ireland. I used my American Express Platinum Card from start to finish and savored the first-class treatment throughout. From the time I booked it on the Amex Travel website to contacting the concierge service, I was treated with the upmost respect and professionalism. My personal travel assistant arranged dinner reservations at Taylor's Irish Nights (traditional Irish food & dance show)and reconfirmed via e-mail and telephone. We relaxed while waiting for our flight in USAirways Presidential Club with free alcoholic beverages and snacks. The trademark "Platinum Card" is not just a marketing gimmick, whenever I use it; people notice! (quite a status symbol) The Departures magazine just arrived in the mail. Very exclusive ideals and refined tastes for the discerning connoisseur. If you qualify for this card, it's well worth the annual premium.

Most Attractive Feature: Outstanding Customer & Concierge Service
Least Attractive Feature: None

A GREAT CARD WHEN YOU NEED HELP

I've been an AmEx cardholder since 1999. I was offered the Platinum card in 2001 and took it despite the high annual fee. Two years later I wondered whether the card was worth the high fee. Shortly thereafter I received a call on a Sunday that my grandfather has passed away (the person who raised me). I was unbelievably distraught and tried making travel arrangements through Delta, but couldn't bear to stay on the phone line. I called Amex Platinum services. The rep was incredible. she asked when, where, how etc. and said she would handle everything and e mail me with arrangement. When I arrived at the airport US Air said they were upgrading me to first. When I got to Tampa Airport (late at night), Amex had called Hertz and they had the car pulled to the curb! instead of taking the bus to the lot. After checking into the hotel my message light was on. The message was from the Amex Rep checking to see that I had made my flight and to offer any assistance while I was in Florida. I have since realized that paying for a premium card is not for the everyday occurances, but rather for the unexpected. There is no fee that would have been too high when I really needed assistance.

Most Attractive Feature: ACCESS TO AIRLINE CLUBS; TRAVEL SERVICES
Least Attractive Feature: none

Great Card

I've been a Amex cardholder since 1996. Started with the green, progressed to gold and now platinum. The best thing about this card would have to be the concierge service. Because of my busy work schedule, i barely have time to plan birthdays or anniversaries. Just a year ago, we were celebrating my son's 13th birthday. I was seriously pressed for time due to a deadline at work and had absolutely nothing planned for his birthday. I contacted American Express to see if they had any types of tickets available for ANYTHING that particular night. What they found was 2 extremely sold out tickets to see the SF Giants play at SBC park. This was the game that Barry Bonds hit his historic 700th Homerun. I was extremely floored at the fact that these tickets where two rows behind home base and that tickets were sold out months in advance. Not only did American Express give my son and I the chance to see history, they also brought him a gift basket full of toys and sports equipment during the middle of the game! This was one of the many experiences that keep me a happy, loyal Amex customer.

Most Attractive Feature: Prestige, No spending limit
Least Attractive Feature: High annual fee

Packed with Benefits for International Travelers

For the past ten years, AMEX Platinum has been my card of choice. The airline lounges, Fine Hotel Program, Cruise Program, Starwood gold card and premium rental car status plus Departures magazine are well worth the annual fee. Great for travel, never had a charge declined, emergency replacement service is excellent. I like to pay in full each month without paying any interest, love collecting membership rewards points, never been charged interest or a penalty for the rare instance that my check was delayed in the mail and arrived a day or two after the next month's statement was generated. I once called Platinum concierge and they came up with tickets for a world-renowned concert in Europe where I would have had no other means of purchasing a ticket without booking a full tour. While resident in Europe, the German AMEX Platinum card service assisted me as one of their own.
My experience with the Platinum Travel Service has been mediocre. Booking a cruise with them was a hassle, but the program's extras on board ship were a decisive benefit. I once needed to book an international ticket--my only stipulation was ensuring the Air France flight segment was coded as a Delta code share with a Delta flight number and issued on Delta ticket stock. I finally had to call Delta and buy directly; the AMEX travel counselor on weekend duty could not complete what I thought was a simple request.
I regret the Membership Miles program transfers mileage only to limited airlines. That's why this spring my family will start heavily using the Diners Club/Carte Blanche card for daily credit card charges when it becomes capatible with Master Card. This will ensure we can transfer mileage to whatever airline program of our choosing and will have a broader base of establishments where we can rack up charges on our credit card for mileage. (We tend to use airline mileage exclusively for business class upgrades on international flights.) However, I will still maintain our family's AMEX Platinum account because the benefits package is absolutely unbeatable for international travelers seeking to maximize value with stays at three, four and five star hotels. AMEX is often beat up in the press for the cost of the annual fee, but it is a great value for those who use the benefits. Many probably pay as much as the membership fee to purchase an airline lounge membership that provides access to the same airline clubs that are included as a Platinum Card Benefit. Clearly, there is no other "platinum" card I know about in the market place that offers the same elite travel benefits as AMEX Platinum. I am a customer for life!

Most Attractive Feature: Cardmember Benefits Package
Least Attractive Feature: Less Accepted than Visa or Master Card

A Must Get!

I have had my Platinum card for a little over a year now and I will never go back to Gold or below. I receive some of the best service through the Platinum Concerige online, or even through normal customer service. Concerige will book dining reservations, find oddities on the net, or do about anything you need online. They were able to get list tickets to Wicked without a problem from Ticketmaster. Working towards Centurion at the moment, hopefully will be there soon enough, utnil then, I will keep my card.

Most Attractive Feature: Great rewards & service.
Least Attractive Feature: High fee, but worth it for the service.